Royal Mail has been fined £10.5m by the regulator Ofcom for failing to meet delivery targets for first and second class mail. The fine is almost double the penalty the company was hit with last year for the same reason. Ofcom said Royal Mail’s poor service was “now eroding public trust in one of the UK’s oldest institutions”. Royal Mail owner International Distribution Services (IDS) said it had carried out “substantial” reforms this year to try to drive improvements. However, Ofcom director of enforcement Ian Strawhorne said: “With millions of letters arriving late, far too many people aren’t getting what they pay for when they buy a stamp. Royal Mail has provided an improvement plan, and we’re seeing some signs of progress, but it must go further and faster to deliver the service that people expect.”
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