Thousands of customers have reported problems getting their banking done with Capital One because of a disruption accessing online services that began on Wednesday and persisted into the weekend. On at least two different occasions on Friday afternoon, nearly 4,000 customers each time reported issues completing transactions with Capital One, a credit card and banking company based in McLean, Va. Customers expressed frustration over delays with direct deposit payments, and some aired their grievances on social media.
Mike Matsos, a hospitality worker in Birmingham, Ala., who was expecting to be paid on Thursday, said that as of early on Saturday morning, Capital One still had not processed his paycheck, which he said caused him to pull money from his savings account to buy groceries. He said that Capital One had not provided a timeline for a resolution, leaving him frustrated.
Capital One, which has more than 100 million customers, said it was working to restore access to all those affected. It was not immediately clear how many customers were affected.
We fully understand your frustration here and expect services to gradually begin to return to normal throughout today and the majority of issues to be resolved by tomorrow morning.
On Friday, the company said the disruption wasn’t “related to fraudulent activity or the work of bad actors attempting to access our systems,” adding, “Your funds are secure and will accurately show when the tech issue is resolved.”
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