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Barclays bank is experiencing serious IT problems which are affecting its app and online banking, as well as payments in and out of accounts. Customers have told the BBC it is preventing them making essential transactions, ranging from buying baby milk to completing a house move.
Barclays says cards and cash machines can be used as normal – though some customers have said this is not the case. The outage is occurring on what is pay day for many people in the UK, and the deadline for self-assessment tax returns.
Barclays has not explained the cause of the IT problems, or how many people are affected, but has apologised and says it is “working hard to fix the issue”.
Customers replying to Barclays’ announcement about the outage on social media have reacted with fury while reporting a series of problems it is causing them. One said their card had been declined despite them having funds – another said that that her January wages “had disappeared”.
A family has told the BBC they can’t move into their new house because of the outage, branding the situation “ridiculous”.
A couple, Scott and his wife, have told the BBC they are effectively homeless and have been left waiting in their car at a service station in Horsham, West Sussex.
“We just have to sit and wait,” said Scott.
Ruth, 39, a self-employed cleaner, told the BBC she had been trying to access money with her partner from their savings account for several hours so she could buy milk for a baby and food for five other children she is looking after at home.
One of the UK’s largest banks, with over 20 million UK retail customers, it processes over 40% of the UK’s credit and debit card transactions.
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